Therasage Perfect Pad Tri-Lite - Red Light & Near-Infrared Therapy

At Apex Pulse Fitness, customer satisfaction is our top priority. We want to make sure you're completely confident in your purchase. If you're not 100% satisfied, we offer a transparent return and refund process to ensure peace of mind.

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Please note: While we generally offer a 30-day return policy, certain products may have different return windows or restrictions depending on the supplier or product type. Some high-ticket or specialty items (such as saunas, multi-station gym equipment, or custom wellness products) may have limited or no return eligibility. Specific return terms for your order will always be provided at the time of purchase and can also be confirmed by contacting our support team.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days from the date of delivery to request a return.

To be eligible for a return:

• The item must be in new, unused condition

• Must include all original packaging, parts, components, and accessories

• Must be unworn, unassembled, and uninstalled

• Must include proof of purchase (receipt or order confirmation email)

If the item is used or returned in damaged condition, we reserve the right to reject the return or apply additional fees.

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Return Authorization (RMA)

Before sending back any item, please contact us to request a Return Merchandise Authorization (RMA) number. Returns without an RMA may be delayed or denied.

📧 support@apexpulsefitness.com
📞 833-740-9266

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Return Shipping Responsibility

• Damaged or Defective Items: Return shipping is covered by us or the manufacturer. You will not be charged restocking fees.

• Customer Remorse (No Damage): The customer is responsible for:

  • Return shipping costs

  • Original shipping costs (even if labeled "Free Shipping")
    

Refunds will be issued for the remaining balance after applicable deductions.

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Restocking Fees

Some suppliers may charge a 15% restocking fee depending on the product category or manufacturer’s policy. We’ll notify you of any such fees during your return request.

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Freight & LTL Shipments

For large or heavy items shipped via LTL freight, please follow these guidelines:

• Inspect the item upon delivery before signing the delivery receipt.

• If you notice visible damage, do not accept the item and note the damage on the delivery paperwork.

• Take clear photos of any damage and notify us within 48 hours.

• Failing to report freight damage immediately may void your eligibility for a return or replacement.

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Non-Returnable Items

Certain items may not be eligible for return, including:

• Customized or special-order products
  

• Assembled or used equipment

• Items not returned in original condition and packaging

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Exchanges

We only replace items if they are defective or damaged. To request an exchange for the same item, contact us within 48 hours of delivery.

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Warranty Claims

If your product is experiencing an issue covered under the manufacturer’s warranty, we will contact the supplier on your behalf to initiate and facilitate the warranty process. Simply reach out to us with the details of the issue, and we’ll work to get it resolved as quickly as possible.

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Refund Process

Once your return is received and inspected, we will notify you regarding approval. If approved:

• Refunds are issued to your original payment method

• Please allow 3–5 business days for the refund to appear in your account

• Your bank or credit card issuer may require additional processing time

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Additional Notes

• Customers are responsible for verifying that products comply with any local building codes, ordinances, or inspection requirements before installation.
  

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If you have any questions or need assistance, we're here to help. Our team is dedicated to making sure your shopping experience with Apex Pulse Fitness is smooth from start to finish.

📧 support@apexpulsefitness.com
📞 833-740-9266

FREE Shipping on ALL Orders.

Shipping & Delivery Policy

At Apex Pulse Fitness, we are committed to providing a smooth and transparent shipping experience. Below you will find detailed information about our shipping and delivery process to help set clear expectations.

Order Confirmation & Processing:

• As soon as your order is placed, you will receive an order confirmation email. (If you do not receive one, please contact us and a representative can send over the digital receipt of your purchase.)

• Authorization does not mean your card has been charged yet. Charges are finalized only when the order is confirmed and ready for shipment.

• As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment.

• If your item is on backorder or unavailable, we will reach out to you via email to confirm if you'd like to keep your order or cancel for a full refund.

• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Processing Time:

• Orders are typically processed within 1-3 business days.

• Once processed, orders are shipped directly from our partner suppliers' warehouses across the U.S.

Delivery Time:

• Estimated delivery times vary depending on the product and shipping destination, typically ranging from 2-7 business days after the order ships.

• You will receive a tracking number via email as soon as your item ships.

Please note: Delivery times may vary depending on the supplier, product size, and shipping method. Larger or specialized items, such as saunas, multi-station gym equipment, or custom wellness products, may take 15 business days or more to arrive. For questions about the estimated delivery timeframe for your specific order, our support team is happy to provide guidance.

Shipping Methods:

• We use trusted carriers such as UPS, FedEx, and LTL Freight services depending on the size and weight of the product.

• We recommend using a physical address for all orders, especially for oversized or freight deliveries, to avoid delays or cancellations.

• Signature may be required upon delivery for high-value items or freight shipments to ensure safe delivery.

Please ensure your delivery location is accessible by freight truck. If special delivery conditions are required (e.g., limited access, stairs, narrow roads, gated communities), please notify us prior to shipment. Additional fees may apply for inside delivery, liftgate service, or redelivery due to missed appointments.

Freight Shipments (LTL):

• Larger or heavier items may be shipped via LTL (Less Than Truckload) freight.

• Curbside delivery is the standard option for LTL freight. This means the carrier will deliver to the end of your driveway or curb.

• Inside delivery, white glove service, or stair carry may be available for an additional fee. Please contact us before ordering if you require special delivery arrangements.

• The delivery carrier will typically contact you to schedule a delivery appointment.

Tracking Your Order:

• Once your order ships, you will receive a shipping confirmation email with a tracking number.

• You can monitor the status of your shipment through our Track Your Order page, powered by Parcel Panel.

• If you do not receive tracking information within four business days of placing your order, please reach out to us at support@apexpulsefitness.com.

Damaged Shipments:

• Please inspect all deliveries upon arrival. If there is obvious damage to the packaging, do not accept the shipment and notify us immediately.

• If the damage is hidden (concealed), contact us within 48 hours of receiving the item to report the issue and initiate a claim.

Backorders & Delays:

• In the event a product is backordered or delayed, we will notify you promptly and offer alternatives if available.

Contact: If you have any questions regarding your order, shipping, or delivery options, please contact us at:

• ✉ support@apexpulsefitness.com

• 📞 833-740-9266

Experience the difference with Apex Pulse Fitness—where reliability, quality, and customer care come together to support your physical, emotional, and mental goals.

Here is our 5-Point Promise to delivering the ultimate shopping experience at Apex Pulse Fitness:

• Curated for Performance & Quality: We hand-select every product with a focus on performance, durability, and innovation. At Apex Pulse Fitness, you’ll only find equipment and wellness tools that meet our highest standards — because your results deserve the best.

• Fast, Free Nationwide Shipping: Experience hassle-free shopping with our free shipping offer on ALL orders! We eliminate the worry about additional costs, making your purchase even more satisfying! All shipments are fully insured, so in the rare case of damage or loss during transit, we’ll work quickly to make it right. Orders typically ship within 1–3 business days, with delivery expected in 5–10 business days, depending on your location and the product ordered.

• Exceptional Customer-First Service: Our dedicated team is here to ensure you have a top-tier customer experience. Whether you need assistance selecting the right products, resolving an issue, or seeking advice, we are ready to help!

• Safe and Secure Shopping: Your security is our top priority. Apex Pulse Fitness ensures a protected shopping environment with the latest security technology, safeguarding your personal and financial information. Shop with confidence, knowing your data is secure.

• Hassle-Free Returns: We understand that sometimes returns are necessary. That’s why we offer a straightforward 30-day return policy, subject to a restocking fee, to ensure you can shop with peace of mind.

Choose Apex Pulse Fitness for a high-quality, performance-driven shopping experience designed around your goals. We offer a curated selection of premium home gym and fitness equipment—delivered with expert support and a commitment to your complete satisfaction.

Who can I call if I need help selecting products?

If you have questions or are having difficulty finding the right products for your needs, Apex Pulse Fitness sales representatives are available toll-free, weekdays between 9:00 AM - 6:00 PM EST at 833-740-9266.