Shipping & Delivery

FREE Shipping on ALL Orders.

Shipping & Delivery Policy

At Apex Pulse Fitness, we are committed to providing a smooth and transparent shipping experience. Below you will find detailed information about our shipping and delivery process to help set clear expectations.

Order Confirmation & Processing:

As soon as your order is placed, you will receive an order confirmation email. (If you do not receive one, please contact us and a representative can send over the digital receipt of your purchase.)
Authorization does not mean your card has been charged yet. Charges are finalized only when the order is confirmed and ready for shipment.
As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will reach out to you via email to confirm if you'd like to keep your order or cancel for a full refund.
If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Processing Time:

Orders are typically processed within 1-3 business days.
Once processed, orders are shipped directly from our partner suppliers' warehouses across the U.S.

Delivery Time:

Estimated delivery times vary depending on the product and shipping destination, typically ranging from 5-10 business days after the order ships.
You will receive a tracking number via email as soon as your item ships.

Shipping Methods:

We use trusted carriers such as UPS, FedEx, and LTL Freight services depending on the size and weight of the product.
We recommend using a physical address for all orders, especially for oversized or freight deliveries, to avoid delays or cancellations.
Signature may be required upon delivery for high-value items or freight shipments to ensure safe delivery.

Please ensure your delivery location is accessible by freight truck. If special delivery conditions are required (e.g., limited access, stairs, narrow roads, gated communities), please notify us prior to shipment. Additional fees may apply for inside delivery, liftgate service, or redelivery due to missed appointments.

Freight Shipments (LTL):

Larger or heavier items may be shipped via LTL (Less Than Truckload) freight.
Curbside delivery is the standard option for LTL freight. This means the carrier will deliver to the end of your driveway or curb.
Inside delivery, white glove service, or stair carry may be available for an additional fee. Please contact us before ordering if you require special delivery arrangements.
The delivery carrier will typically contact you to schedule a delivery appointment.

Tracking Your Order:

Once your order ships, you will receive a shipping confirmation email with a tracking number.
You can monitor the status of your shipment through our Track Your Order page, powered by Parcel Panel.
If you do not receive tracking information within four business days of placing your order, please reach out to us at support@apexpulsefitness.com.

Damaged Shipments:

Please inspect all deliveries upon arrival. If there is obvious damage to the packaging, do not accept the shipment and notify us immediately.
If the damage is hidden (concealed), contact us within 48 hours of receiving the item to report the issue and initiate a claim.

Backorders & Delays: