FAQs

1. How long does it normally take to receive my product?

After placing an order with Apex Pulse Fitness, it will take 1-3 days for your order to process then 5-10 days for it to deliver. Please contact our customer service department to get an expected time of arrival for your product.

2. Where do you ship from?

We work with vendors and manufacturers all over the country. Depending on your product of interest, we store and deliver them in a specific location. All warehouse and fulfillment centers are located within the United States, and we deliver to 48 states (excluding Hawaii & Alaska).

3. What are your store hours?

We operate 9 AM - 6 PM (Eastern Standard Time), Monday - Friday. Please feel free to message or email us, and we will get back to you as soon as possible! We love interacting with our customers as much as we love reaching our Apex!

4. How do I receive tracking information?

Once your order ships, you’ll receive an email from Apex Pulse Fitness. We partner with multiple trusted suppliers, and as soon as tracking is made available, we’ll upload it to your order so you can view real-time updates through our Track Your Order page, powered by Parcel Panel.

Shipping times vary by product and supplier, so please allow 1–3 business days for processing. If you haven’t received tracking within that window, feel free to Contact Us and we’ll be happy to check the status for you.

5. Do you offer financing or payment plans?

Yes! Apex Pulse Fitness offers flexible financing options at checkout through Shop Pay Installments. You can split your purchase into easy monthly payments—often with 0% APR options for qualified buyers.

6. Where do your products come from?

We solely base our company on USA manufacturers! This way, we ensure that your products get to your door as soon as possible, while supporting those who live in our country!

7. What is the best way to contact?

We offer full assistance with live chats, phone calls, and emails during the hours of operation. For all urgent matters, please direct us with emails and/or phone calls.