Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. No returns on products that are built to order, such as fire bowls and tables.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You are responsible for return shipping costs after the shipment has left the warehouse, unless the product is defective or damaged. You may also be responsible for re-stocking fees after an order has been processed and product(s) pulled from inventory and prepared for shipment.

To start a return, you can contact us at support@apexpulsefitness.com. If your return is accepted, we’ll instruct you on how to handle the return depending on the type of product.

Disclaimer

Apex Pulse Fitness is an authorized retailer for our high-quality brands and is not the brand itself. Refund requests and processing times will vary by brand.

Damages and Issues

Please inspect your order upon delivery and do not accept the shipment if there is obvious damage, then contact us immediately. If the item is defective, has hidden damage, or if you receive the wrong item, contact us within 48 hours so we can evaluate the issue and make it right.

Exchanges

We only replace items that are defective or damaged. If you need to exchange it for the same item, contact us at support@apexpulsefitness.com. You are responsible for return shipping costs, unless the product is defective or damaged.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 3-5 Business Days.

⚠ Please note: It can take some time for your bank or credit card company to process and post the refund.